Terms & Conditions & Consumer Rights
1. General
1.1 These Terms & Conditions (the “Terms”) govern the provision of services by Barbabietola doo (the “Provider”, “we”, “us”) to any natural or legal person (the “Client”, “you”) who enters into a contract for services.
1.2 By ordering services from us (via website or other means), you confirm that you have read, understood and accepted these Terms.
2. Services, Quotes and Contract Formation
2.1 All services provided by the Provider are unique and tailored to each Client. Therefore, the price is determined individually for each project.
2.2 Before starting work, the Client receives a written (or electronic) contract or service agreement, which defines the scope of work, deliverables, timelines, and the total price (“the Contract”).
2.3 The Contract constitutes a binding agreement between the Client and the Provider. Services are considered “ordered” only after the Client signs (or otherwise consents to) the Contract.
3. Price and Payment
3.1 The agreed price in the Contract includes all taxes, fees and other charges. Since the Provider is not registered for VAT / PDV, no VAT will be added.
3.2 Payment terms (advance payment, milestone payments, full payment) are specified in the Contract.
3.3 After the Contract is signed, and (if applicable) advance payment made, the Provider begins work according to the agreed schedule.
4. Right of Withdrawal / Cancellation
4.1 According to the Law on Consumer Protection of Montenegro, consumers generally have the right to withdraw from distance or off-premises contracts within 14 days after delivery of goods or conclusion of services.
4.2 However, this right does not apply if the contract concerns services that are customised or tailored to the consumer’s specifications, or if performance of the contract has begun with the consumer’s prior express consent and acknowledgment that they lose the withdrawal right.
4.3 Because our services are unique, custom-made, and begin only after you accept the Contract, the Client acknowledges by signing the Contract that they waive the right to withdraw.
5. No Refund / Non-Refundable Payment (when applicable)
5.1 Once the Client signs the Contract and work begins (or deposit is received, if that is the agreed model), payments are non-refundable, except as otherwise agreed in writing.
5.2 If the Client cancels after work has started, or refuses to cooperate in a way that prevents completion, the Provider retains any payments already made, as compensation for work done, time, and preparation.
6. Delivery of Services & Client’s Obligations
6.1 Provider performs services within the timeframe agreed in the Contract.
6.2 Client agrees to provide all necessary inputs, materials, information, feedback, or cooperation required to complete the services. Delays or lack of cooperation from Client may result in revised deadlines or additional charges.
6.3 Upon completion, deliverables will be sent to Client via agreed format (e-mail, download link, etc.).
7. Liability and Disclaimer
7.1 The Provider undertakes to deliver services with professional skill and care.
7.2 Except in case of gross negligence or willful misconduct, the Provider’s liability is limited to the amount paid by the Client under the Contract.
7.3 The Provider is not liable for indirect damages, loss of profits, or losses resulting from delays caused by Client's failure to provide requested materials or feedback.
8. Intellectual Property and Usage Rights
8.1 Upon full payment of the agreed price, the Client receives usage rights to the final deliverables as specified in the Contract.
8.2 Until full payment, the Provider retains all rights to preliminary materials, drafts, source files, etc., and Client may not use or share them.
9. Governing Law and Dispute Resolution
9.1 The Contract and these Terms are governed by the laws of Montenegro, including the Law on Consumer Protection and relevant commercial laws.
9.2 In case of a dispute, the Client and Provider will first attempt amicable resolution. If that fails, disputes may be resolved in competent courts or via alternative dispute resolution, if agreed.
10. Modifications of Terms
10.1 Provider reserves the right to modify these Terms at any time. Changes apply only to Contracts signed after the modification date.
11. Contact Information
Barbabietola doo
Stjepa Šarenca bb, 85340 Herceg Novi, Montenegro
Company Registration No.: 5-0961898 (CRPS)
PIB: 03351785 (not VAT registered)
Email: [add]
Phone: [add]
1. General
1.1 These Terms & Conditions (the “Terms”) govern the provision of services by Barbabietola doo (the “Provider”, “we”, “us”) to any natural or legal person (the “Client”, “you”) who enters into a contract for services.
1.2 By ordering services from us (via website or other means), you confirm that you have read, understood and accepted these Terms.
2. Services, Quotes and Contract Formation
2.1 All services provided by the Provider are unique and tailored to each Client. Therefore, the price is determined individually for each project.
2.2 Before starting work, the Client receives a written (or electronic) contract or service agreement, which defines the scope of work, deliverables, timelines, and the total price (“the Contract”).
2.3 The Contract constitutes a binding agreement between the Client and the Provider. Services are considered “ordered” only after the Client signs (or otherwise consents to) the Contract.
3. Price and Payment
3.1 The agreed price in the Contract includes all taxes, fees and other charges. Since the Provider is not registered for VAT / PDV, no VAT will be added.
3.2 Payment terms (advance payment, milestone payments, full payment) are specified in the Contract.
3.3 After the Contract is signed, and (if applicable) advance payment made, the Provider begins work according to the agreed schedule.
4. Right of Withdrawal / Cancellation
4.1 According to the Law on Consumer Protection of Montenegro, consumers generally have the right to withdraw from distance or off-premises contracts within 14 days after delivery of goods or conclusion of services.
4.2 However, this right does not apply if the contract concerns services that are customised or tailored to the consumer’s specifications, or if performance of the contract has begun with the consumer’s prior express consent and acknowledgment that they lose the withdrawal right.
4.3 Because our services are unique, custom-made, and begin only after you accept the Contract, the Client acknowledges by signing the Contract that they waive the right to withdraw.
5. No Refund / Non-Refundable Payment (when applicable)
5.1 Once the Client signs the Contract and work begins (or deposit is received, if that is the agreed model), payments are non-refundable, except as otherwise agreed in writing.
5.2 If the Client cancels after work has started, or refuses to cooperate in a way that prevents completion, the Provider retains any payments already made, as compensation for work done, time, and preparation.
6. Delivery of Services & Client’s Obligations
6.1 Provider performs services within the timeframe agreed in the Contract.
6.2 Client agrees to provide all necessary inputs, materials, information, feedback, or cooperation required to complete the services. Delays or lack of cooperation from Client may result in revised deadlines or additional charges.
6.3 Upon completion, deliverables will be sent to Client via agreed format (e-mail, download link, etc.).
7. Liability and Disclaimer
7.1 The Provider undertakes to deliver services with professional skill and care.
7.2 Except in case of gross negligence or willful misconduct, the Provider’s liability is limited to the amount paid by the Client under the Contract.
7.3 The Provider is not liable for indirect damages, loss of profits, or losses resulting from delays caused by Client's failure to provide requested materials or feedback.
8. Intellectual Property and Usage Rights
8.1 Upon full payment of the agreed price, the Client receives usage rights to the final deliverables as specified in the Contract.
8.2 Until full payment, the Provider retains all rights to preliminary materials, drafts, source files, etc., and Client may not use or share them.
9. Governing Law and Dispute Resolution
9.1 The Contract and these Terms are governed by the laws of Montenegro, including the Law on Consumer Protection and relevant commercial laws.
9.2 In case of a dispute, the Client and Provider will first attempt amicable resolution. If that fails, disputes may be resolved in competent courts or via alternative dispute resolution, if agreed.
10. Modifications of Terms
10.1 Provider reserves the right to modify these Terms at any time. Changes apply only to Contracts signed after the modification date.
11. Contact Information
Barbabietola doo
Stjepa Šarenca bb, 85340 Herceg Novi, Montenegro
Company Registration No.: 5-0961898 (CRPS)
PIB: 03351785 (not VAT registered)
Email: [add]
Phone: [add]